Refund and Returns Policy

Overview

We’re committed to ensuring your order arrives as expected. If something goes wrong, we’ll make it right.

🛠️ Return Eligibility

You may return an item if it meets one of the following conditions:

• Damaged upon arrival
• Defective or not functioning as intended
• Incorrect item sent

Please notify us within 14 days of receiving your order.
📸 For faster processing, include photos and a brief description of the issue when contacting our support team.

📦 Upon Delivery

If you notice that the parcel is visibly damaged upon reception, please:

• Inform the delivery carrier immediately.
• Notify our team as soon as possible.
• If and when possible, take clear photos of the parcel for documentation — these will help us in resolving your case efficiently.

💳 Refunds & Processing

• Once your claim is approved, we’ll arrange a replacement or issue a refund to your original payment method within 14 days of receiving the returned item.

• Shipping fees are refunded only in cases of confirmed damage, defect, or fulfilment error.

⚠️ Important Notes

• Returned items must be packaged securely to prevent further damage during transit.
• Returns will not be accepted for change of mind or unwanted items.
• A valid proof of purchase is required.
• Items reported after the 14-day window may not be eligible for return or refund.

❓ Need Help?

🙋‍♂️ Got questions about refunds or exchanges?
Our team is ready to guide you through the process—whether you’re looking to return a product, request a refund, or clarify eligibility.

Just email us at info@salisburygascentre.co.uk with your questions, and we’ll be happy to help.